{"id":30418,"date":"2020-03-31T17:16:10","date_gmt":"2020-03-31T23:16:10","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=30418"},"modified":"2024-12-24T08:42:40","modified_gmt":"2024-12-24T15:42:40","slug":"how-to-help-older-adults-use-video-calling-to-stay-connected-and-combat-loneliness","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/how-to-help-older-adults-use-video-calling-to-stay-connected-and-combat-loneliness\/","title":{"rendered":"How to help older adults use video calling to stay connected, combat loneliness"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><figure id=\"attachment_30404\" aria-describedby=\"caption-attachment-30404\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30404 size-full\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110152\/senior-woman-waving-tiny.webp\" alt=\"Older woman does a video call for story about helping older adults use video calling\" width=\"600\" height=\"400\" srcset=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110152\/senior-woman-waving-tiny.webp 600w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110152\/senior-woman-waving-tiny-300x200.webp 300w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110152\/senior-woman-waving-tiny-150x100.webp 150w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110152\/senior-woman-waving-tiny-200x133.webp 200w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-30404\" class=\"wp-caption-text\">Helping older adults with video calling is a great way to stave off loneliness during the coronavirus pandemic. Photo: Getty Images.<\/figcaption><\/figure>\n<p>With shelter-in-place and physical-distancing orders, many people have started to move even more of their lives onto their devices. Work meetings, happy hours and classes are all taking place now via apps like Skype, Zoom, WhatsApp and Google Hangouts.<\/p>\n<p>But there are still those who don\u2019t know how to use video apps but would benefit from the interaction.<\/p>\n<p>\u201cIt is more important, now more than ever, to ensure physical-distancing and shelter-in-place orders for infection prevention don\u2019t worsen social isolation for older adults in our families and in our communities,\u201d said Peggy Budai, a nurse practitioner for <a href=\"https:\/\/www.uchealth.org\/\">UCHealth<\/a> specializing in geriatric care. \u201cSocial isolation can be especially hard on the mental and physical health of older adults. But research also shows that video chatting can reduce the risk of depression in this population.\u201d<\/p>\n<h3><strong>Why video chat?<\/strong><\/h3>\n<p>While it\u2019s nice to call your family on the phone to check in, video chatting provides a deeper connection. You have the benefit of physically seeing how someone else is doing, and there is also the opportunity to share visually, maybe the quilt you\u2019ve been working on or the cute little faces of grandchildren.<\/p>\n<p>And once the technology is set up, it can be a daily resource for them. They can join virtual classes or events, have video lunch dates with friends or participate in an online book club or Bible study.<\/p>\n<h3><strong>How can I help someone get connected?<\/strong><\/h3>\n<p>\u201cBe patient, breathe easy and go slow,\u201d advised Chris Kennedy, owner of <a href=\"http:\/\/applecoretechnologies.com\/AppleCore_Technologies\/Home.html\">AppleCore Technology.<\/a> Kennedy helps many older adults remotely with their computer challenges.<\/p>\n<ul>\n<li>Go with the most user-friendly app, not just what you are using.<\/li>\n<li>Give them an instruction, make sure they understand, and have them do that before you move on to the next step.<\/li>\n<li>Instead of telling them a command, such as click on \u201cfinder,\u201d explain where that link is on their screen: \u201cFinder is that square blue and gray box with a smiley face on it at the bottom of your screen. Click on that.\u201d<\/li>\n<li>Listen first to them explain what they did, then clarify your instructions in a way that doesn\u2019t make them feel dumb or attacked.<\/li>\n<\/ul>\n<p>\u201cIf you are getting too frustrated, just let them know you have another call and that you\u2019ll call them right back,\u201d Kennedy advised. \u201cThe more anger in your voice, the more frustrated they will get. Remember, you\u2019re trying to make that connection, not start a fight.\u201d<\/p>\n<figure id=\"attachment_30423\" aria-describedby=\"caption-attachment-30423\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-30423\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31145412\/videochatoldpeople.jpgtiny.webp\" alt=\"an older couple does a video chat on a computer\" width=\"640\" height=\"427\" srcset=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31145412\/videochatoldpeople.jpgtiny.webp 1200w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31145412\/videochatoldpeople.jpgtiny-300x200.webp 300w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31145412\/videochatoldpeople.jpgtiny-1024x683.webp 1024w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31145412\/videochatoldpeople.jpgtiny-768x512.webp 768w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31145412\/videochatoldpeople.jpgtiny-150x100.webp 150w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31145412\/videochatoldpeople.jpgtiny-200x133.webp 200w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-30423\" class=\"wp-caption-text\">Confused about the many ways to video chat? We&#8217;ve got tips for you. Photo: Getty Images.<\/figcaption><\/figure>\n<p>When you\u2019re trying to help remotely with more complicated computer issues than just a video chat, there are ways to \u201ctake control\u201d of someone\u2019s computer\/mouse by using a \u201cremote access\u201d program.<\/p>\n<p><a href=\"https:\/\/www.teamviewer.com\/en-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">TeamViewer<\/a> is one remote access tool that\u2019s free and easy to use. Both people need to download and install the QS (quick support) version. To take control of someone else\u2019s computer, they will need to share the codes TeamViewer gives them. When you enter those codes on your device, you\u2019ll be able to see their desktop and control the mouse as if it is yours.<\/p>\n<h3><strong>What are some easy programs or apps to use for video chatting on your phone or tablet?<\/strong><\/h3>\n<h3><strong>FaceTime<\/strong><\/h3>\n<p>This is a great app for people who have Apple (iOS) devices. It\u2019s already built into the iPhone and iPad so there is no downloading a new app or creating an account. The downfall is that you can only connect with other Apple devices. You can tell if someone has a compatible device if their contact info shows blue. People without an Apple device will show green.<\/p>\n<p>To <a href=\"https:\/\/support.apple.com\/en-us\/HT204380\" target=\"_blank\" rel=\"noopener noreferrer\">FaceTime<\/a> another person, bring up their contact like you are going to call them but click on the icon that looks like a video camera instead of the telephone icon. It\u2019s that easy.<\/p>\n<h3><strong>Skype<\/strong><\/h3>\n<p><a href=\"https:\/\/www.skype.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Skype<\/a> is a universal call, message and video chat program.<\/p>\n<p>To get Skype, you need to download the app and set up a new account. Share your username with the person you want to connect with via Skype. Skype will save your new contacts into an address book for you.<\/p>\n<p>The program is free, and you can use it to video call people outside the United States.<\/p>\n<figure id=\"attachment_30403\" aria-describedby=\"caption-attachment-30403\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-30403\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110149\/senior-couple-tiny.webp\" alt=\"helping older adults to use video calling\" width=\"600\" height=\"400\" srcset=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110149\/senior-couple-tiny.webp 600w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110149\/senior-couple-tiny-300x200.webp 300w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110149\/senior-couple-tiny-150x100.webp 150w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2020\/03\/31110149\/senior-couple-tiny-200x133.webp 200w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-30403\" class=\"wp-caption-text\">Video calling is a great way to stay connected when COVID-19 is forcing us to stay at home. Photo: Getty Images.<\/figcaption><\/figure>\n<h3><strong>WhatsApp <\/strong><\/h3>\n<p>This is an encrypted communication tool used throughout the world for chat, voice and video calling. It is free, and it allows you to connect with people outside the U.S.<\/p>\n<p>After loading the <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a> app on your phone, it will ask permission to access contacts. By accepting this, you can reach out to others with the app, or invite them to download the app so you can connect with them.<\/p>\n<h3><strong>Google Hangouts<\/strong><\/h3>\n<p>If you already have a Google account, then you\u2019re set to go with <a href=\"https:\/\/support.google.com\/hangouts\/answer\/3115553?co=GENIE.Platform%3DDesktop&amp;hl=en\" target=\"_blank\" rel=\"noopener noreferrer\">Google Hangouts<\/a> using the same gmail address and password. And if you\u2019ve ever emailed anyone with their gmail address, then their contact information is already loaded into that account.<\/p>\n<h3><strong>Facebook Messenger<\/strong><\/h3>\n<p>If you have a Facebook account, then you can video chat with someone via <a href=\"https:\/\/www.facebook.com\/messenger\/\" target=\"_blank\" rel=\"noopener noreferrer\">Messenger<\/a>. On your desktop, log in to Facebook, and on the right-hand column of the page, underneath \u201cNews Feed,\u201d click on \u201cMessenger.\u201d From here, you can start a chat with a Facebook friend and video chat by clicking on the video camera icon.<\/p>\n<p>On your phone, you open your Messenger app, find the person you want to video chat with and tap the video camera icon.<\/p>\n<p>Messenger tells you if a person is \u201cactive\u201d under their name. If they are not currently using Facebook, then they may not answer your call.<\/p>\n<h3><strong>Zoom:<\/strong><\/h3>\n<p><a href=\"https:\/\/zoom.us\/download\" target=\"_blank\" rel=\"noopener noreferrer\">Zoom<\/a> is typically used for business. But it is free to set up an account, and it may be worth trying if more than two people want to video chat, such as over Easter dinner. It only takes a minute to sign up and is fairly user-friendly.<\/p>\n<div class=\"su-callout-box col-xs-6 col-sm-6 right\" style=\"background-color:#dce4e7; color:#2e3b44;\">\n<h4>For all updates and to read more articles about the new coronavirus, please visit <a href=\"https:\/\/www.uchealth.org\/today\/covid-19-coronavirus-recent-updates\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">uchealth.org\/covid19<\/a><\/h4>\n<\/div>\n<h3><strong>Microsoft Teams<\/strong><\/h3>\n<p><a href=\"https:\/\/products.office.com\/en-us\/microsoft-teams\/group-chat-software\" target=\"_blank\" rel=\"noopener noreferrer\">Teams<\/a> is also used more often for business, but again, it allows many people to video connect, share their screens, or just talk together at one time. Use an email as your username and create a password.<\/p>\n<p>In both Teams and Zoom, you can create a calendar event\/meeting and invite others to join. This way, invitees need only to click on the link within the calendar invite to join (and if they haven\u2019t downloaded the app yet, the link will prompt them to do so). You can also use Teams through your internet browser and not download the app.<\/p>\n<h3><strong>How do I find and\/or download these programs or apps?<\/strong><\/h3>\n<p>If you\u2019re working on your desktop, you only need to Google the program\u2019s name and it will walk you through how to download it for a Mac or PC. It may also give you an option to download it through the Apple\u2019s <a href=\"https:\/\/www.apple.com\/ios\/app-store\/\" target=\"_blank\" rel=\"noopener noreferrer\">App Store<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\" target=\"_blank\" rel=\"noopener noreferrer\">Google Play<\/a>, which is what you\u2019ll use if you\u2019re on your phone or tablet.<\/p>\n<p>On your desktop, you download the program then install it onto your computer by opening the downloaded program and following the instructions. Some programs you can use via your internet browser so you don\u2019t have to download and install the app.<\/p>\n<p>To get an app for your phone, you go to the App Store (iPhone, iPads, etc.) or the Google Play (Android phones) and search for the program\u2019s name. Then you load\/open the app on your phone and go through the process to create an account.<\/p>\n<p>Your username can be your email address or another name that you can then share with others you want to connect with via that app.<\/p>\n<p>To use video chat programs on your computer, your monitor must have a camera.<\/p>\n<h3><strong>However you connect, make sure to laugh<\/strong><\/h3>\n<p>\u201cLaughter can boost the immune system, reduce pain, reduce stress and increase our energy \u2014 and that is good medicine for all of us,\u201d Budai said. \u201cIn serious times like this, it is not only OK but important for us to connect through video chat and through laughter.<\/p>\n<p>\u201cMake a plan to video chat with an older adult friend or relative today, and even better, share a funny moment and laugh together.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With shelter-in-place and physical-distancing orders, many people have started to move even more of their lives onto their devices. Work meetings, happy hours and classes are all taking place now via apps like Skype, Zoom, WhatsApp and Google Hangouts. But there are still those who don\u2019t know how to use video apps but would benefit [&hellip;]<\/p>\n","protected":false},"author":2164,"featured_media":30404,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[6,8],"tags":[4859,4860],"class_list":["post-30418","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthy-living","category-news","tag-coronavirus","tag-covid-19"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to help older adults to use video calling to stay connected<\/title>\n<meta name=\"description\" content=\"Isolation is tough for everyone during the COVID-19 pandemic. For older adults, it&#039;s devastating. Help older adults use video calling to stay connected.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.uchealth.org\/today\/how-to-help-older-adults-use-video-calling-to-stay-connected-and-combat-loneliness\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to help older adults use video calling to stay connected, combat loneliness\" \/>\n<meta property=\"og:description\" content=\"Isolation is tough for everyone during the COVID-19 pandemic. For older adults, it&#039;s devastating. 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