{"id":36446,"date":"2020-12-21T00:01:32","date_gmt":"2020-12-21T07:01:32","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=36446"},"modified":"2023-08-10T08:57:21","modified_gmt":"2023-08-10T14:57:21","slug":"maribelle-hidalgo","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/maribelle-hidalgo\/","title":{"rendered":"Maribelle Hidalgo"},"content":{"rendered":"
<\/div>
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Maribelle Hidalgo helped COVID-19 patients who struggled with technology. Photo by Robert Allen, UCHealth.<\/figcaption><\/figure>\n

Interpreter comforts COVID-19 patients face-to-face<\/strong><\/h2>\n

When a surge of patients with COVID-19 first arrived at UCHealth Greeley Hospital, video calls via digital tablet replaced bedside interpreters for those with limited English proficiency.<\/p>\n

But when some patients struggled, medical interpreter Maribelle Hidalgo stepped in to help.<\/p>\n

\u201cIn the emergency department, there was an elderly patient who was COVID-19 positive,\u201d she said. \u201cThe interpreter on wheels (IOW) just wasn\u2019t working for the patient. He was hard of hearing, elderly, and the technology wasn\u2019t a good fit for him. I went in in that situation, donned the PPE, and I interpreted.\u201d<\/p>\n

Other times, the respirators doctors or nurses wore over their faces muffled their voices to the point they were indecipherable to the interpreter listening through the tablet\u2019s microphone.<\/p>\n

\u201cThey couldn\u2019t make out what the nurse was saying,\u201d Hidalgo said. \u201cSo, I went into the patient\u2019s room in that situation.\u201d<\/p>\n

Erica Gallagher, manager of language services for the UCHealth Northern Colorado Region, said Hidalgo was one of the first interpreters in the region to enter the room of a patient with COVID-19.<\/p>\n

\u201cShe\u2019s willing to go do whatever she needs to do for our patients,\u201d Gallagher said. \u201cI always think of her as being courageous. And she has courage to speak up if something\u2019s not right.\u201d<\/p>\n

Gallagher said that COVID-19 patients, quarantined and with visitor restrictions, already are susceptible to loneliness.<\/p>\n

\u201cSo take it to the next level of not being able to speak the same language\u201d as their caregivers, she said. \u201cMaribelle is acutely sensitive to those needs.\u201d<\/p>\n

Hidalgo, who interprets between Spanish and English, said the \u201chardest part\u201d of working during the pandemic was when interpreters weren\u2019t able to enter the rooms.<\/p>\n

\u201cIt makes the communication so much easier, having that face-to-face, in-person contact,\u201d she said. \u201cIt makes them feel more at ease and reduces their anxiety level.\u201d<\/p>\n

Greeley\u2019s population includes about 39% of residents who are Hispanic or Latino, and 26% of households include a language other than English spoken at home, according to U.S. Census data<\/a>.<\/p>\n

At Greeley Hospital, bedside tablets and the IOW are readily available and assist many patients, connecting them with interpreters who speak Spanish, Rohingya, Somali, Arabic and many other languages.<\/p>\n

Hidalgo said the in-person services are prioritized for people for whom the technology alone isn\u2019t sufficient. Interpreters also help give updates on patients for family members with limited English proficiency. Hidalgo said one the most difficult moments during the pandemic was during a care conference when she let a wife know that her husband was going to die.<\/p>\n

\u201cThat was extremely tough,\u201d Hidalgo said. \u201cBut I\u2019m just thankful that I was able to be there for the family during that difficult time.\u201d<\/p>\n

Hidalgo has been with UCHealth for about five years, including about three years with UCHealth Medical Center of the Rockies in Loveland. She joined Greeley Hospital in May of 2019.<\/p>\n

A University of Northern Colorado graduate with a business degree, she previously worked as a claims adjuster for an insurance company.<\/p>\n

She would sometimes use a language line service through a phone company to communicate with clients and, one day, called the operator asking how to become an interpreter. As she gained experience, she \u201cfell in love with medical interpreting\u201d and became certified through the Certification Commission for Healthcare Interpreters.<\/p>\n

\u201cWithout question, Maribelle Hidalgo is one of the most amazing people that works here on so many levels,\u201d said Mark Culloton, director of hospitality services with Greeley Hospital. \u201cHer work ethic is second-to-none and just the most compassionate person in her work.\u201d<\/p>\n

\n
<\/span><\/p>\n

You Make Extraordinary Possible<\/span><\/strong><\/p>\n

Together, we recognize and honor the qualities within ourselves by shining a spotlight on how each and every one of us improve lives in big ways and small.<\/span><\/p>\n

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Interpreter comforts COVID-19 patients face-to-face When a surge of patients with COVID-19 first arrived at UCHealth Greeley Hospital, video calls via digital tablet replaced bedside interpreters for those with limited English proficiency. But when some patients struggled, medical interpreter Maribelle Hidalgo stepped in to help. \u201cIn the emergency department, there was an elderly patient who […]<\/p>\n","protected":false},"author":2242,"featured_media":36448,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"on","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Relevanssi image attachment filter Relevanssi index exclude","footnotes":""},"categories":[1],"tags":[4826],"class_list":["post-36446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-you-make-extraordinary-possible"],"acf":[],"yoast_head":"\nMaribelle Hidalgo - 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