{"id":64388,"date":"2022-06-24T11:38:54","date_gmt":"2022-06-24T17:38:54","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=64388"},"modified":"2023-08-10T08:20:35","modified_gmt":"2023-08-10T14:20:35","slug":"katy-branch","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/katy-branch\/","title":{"rendered":"Katy Branch"},"content":{"rendered":"
<\/div>
\"Katy
Katy Branch<\/figcaption><\/figure>\n

Supporting frontline workers through the pandemic<\/strong><\/p>\n

Katy Branch, and so many others at UCHealth, will never forget that day: March 13, 2020.<\/p>\n

That day marked the first time a patient had died in Colorado of what was soon to be named COVID-19. UCHealth rose to the moment, issuing PPE guidance, new policies, PPE, and a flood of vital communications.<\/p>\n

For all of us, everything changed that day.<\/p>\n

\u201cI think March 13 is forever burned into our minds,\u2019\u2019 Branch said. \u201cAnd my reaction was, \u2018Oh my gosh, how do I help?\u2019\u2019\u2019<\/p>\n

As a senior organizational development consultant in UCHealth\u2019s Human Resources Department, Branch\u2019s role is to support, inspire and develop leaders to create an extraordinary experience for everybody.<\/p>\n

In the crunch time to support bedside care givers, nurses, respiratory therapists, techs and more and face a deadly pandemic, Branch\u2019s role took a backseat to the crisis at the bedside. So whatever she could do, she did.<\/p>\n

She volunteered to monitor the front door at UCHealth Memorial Hospital, delivered meals multiple times a week to free-standing Emergency Departments in southern Colorado and when she went home at night, she baked homemade cookies and delivered them to her co-workers.<\/p>\n

\u201cI wasn\u2019t able to provide support in my area of expertise because we just needed to take action for the pandemic. So volunteering for shifts and working everything I could was a way for me to feel like I was part of the team,\u2019\u2019 she said.<\/p>\n

In the past year, Branch has resumed her normal job duties. These days, she listens intently when exhausted caregivers come to her for advice and solutions on how to settle conflict among teams. COVID-19 has ravaged lives and delivered collateral damage of disconnection \u2013 in families, communities and the workforce.<\/p>\n

\u201cCOVID in our society and our culture has driven disconnection. Our masks, staying 6-feet distance apart – all of that drives disconnection and humans are wired for connection,\u2019\u2019 she said. \u201cThe PPE that our PPE staff has been in, the fact that we\u2019ve had to tell patients and their visitors that they can\u2019t visit each other, except through a screen, all of those steps that we took for very good reasons have actually driven emotional disconnection.\u2019\u2019<\/p>\n

In recent months, she has given employees the safe space needed to work through emotional side effects that come with disconnection and fractured relationships.<\/p>\n

\u201cPeople want to be heard and not judged. In health care, lives are on the line when we don\u2019t make a quick judgment and make a decision quickly. And for a lot of us, it is hard to turn that off and just listen, and not make a decision or come to a conclusion about whatever we are listening to.\u2019\u2019<\/p>\n

Her goal is to help employees evaluate the situation and then answer the question: What do you want to come out of this?<\/p>\n

If it sounds like Branch is a therapist, she is not. She is an advocate for the resurgence of human connection and giving people the space to process the new norm.<\/p>\n

\u201cIt is having that patience and the energy to display that same compassion with everybody that we come in contact with. I think that is really important right now.\u2019\u2019<\/p>\n

Months into the pandemic, Branch is extremely busy trying to do everything to support UCHealth workers.<\/p>\n

\u201cThe extra that we do, handing out food, distributing food in the evenings, the rounding that we did with the sustainability committee the first time around, for me that was a way to feel like I was contributing because I can\u2019t do what a nurse does,\u2019\u2019 she said. \u201cAnd I have so much respect for what they do, and I wanted for them to be able to do that and not to worry about packing a lunch. We delivered food, a year ago, we would pick up food and deliver to the free-standing EDs. Every time there has been an opportunity to show up demonstrably, I\u2019ve wanted to do that.\u2019\u2019<\/p>\n

She said that when stepping back and looking at the big picture, she believes that UCHealth has done a remarkable job caring for patients and employees.<\/p>\n

\u201cI think that is my role, to give them the space to step back. A lot of times, we\u2019re not really going to think about the big picture, but when they have the space and they have the grace to explore on their own, they come to that. But I think that what has been huge with UCHealth is that their support hasn\u2019t been a one-off. It hasn\u2019t been placating, it has been a consistent. From the very first time that UCHealth said \u2018Your job is protected,\u2019 our leadership has followed that consistently at every turn.\u2019\u2019<\/p>\n

\n
<\/span><\/p>\n

You Make Extraordinary Possible<\/span><\/strong><\/p>\n

Together, we recognize and honor the qualities within ourselves by shining a spotlight on how each and every one of us improve lives in big ways and small.<\/span><\/p>\n

Share a story<\/span><\/a><\/span><\/p>\n

<\/div><\/div>\n<\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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